Returns
Returns Process
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Returns Policy
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If you're not 100% satisfied with your purchase, you can return your item(s) within 30 days of placing your order if you meet the below return conditions.
RETURNED WITHIN 30 DAYS OF PURCHASE
Item(s) were purchased in the last 30 days and proof of purchase can be provided.
ITEM(S) ARE UNWORN & UNDAMAGED
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
IN ORIGINAL PACKAGING AND CONDITION
Item(s) must be returned in the condition they were dispatched in. Returns cannot be sent with the shoebox taped up, written on or exposed. Please use either the original postage bag or an inside out plastic shopping bag.
Please note we reserve the right to reject any returns that do not meet these requirements.
If you would like to avoid return postage fees, you are welcome to visit one of our stores and return or exchange your shoes in person. Please note that we cannot facilitate Paypal refunds in-store.
You may also return your items online and you will be provided with a full refund, unfortunately, we can not facilitate exchanges when your order is returned to us in this manner.
CREDIT CARD PURCHASES PAYPAL PURCHASES AFTERPAY PURCHASES RETURN ONLINE Refund Available Refund Available Refund Available RETURN IN STORE Exchange, store credit or refund available. No refund available. Exchange available for size only. Refund available. No exchanges If you would like to post your item back to us, log in to My Account to book your return. If you checked out as a guest, use our Guest Returns Form here.
Here you will be prompted to purchases either an Australia Post or StarTrack return label.
Return via Mail Return in-store Purchased in store NO YES Online Delivery YES YES (except Paypal) Click and Collect YES YES (except Paypal) Please allow time for your return to reach our fulfillment centre. This time may vary depending on your location.
If approved, refunds are carried out within 48 hours of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-3 working days to process.
*Please note Gift Cards are non-refundable.
To read our full policy, please click here.
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How do I book a return?
You can return any item to us in-store, just be sure to meet the conditions below and bring your proof of purchase. Please note that we are unable to facilitate PayPal returns in-store. You can find out more information here.
RETURNED WITHIN 30 DAYS OF PURCHASE
Item(s) were purchased in the last 30 days and proof of purchase can be provided.
ITEM(S) ARE UNWORN & UNDAMAGED
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
IN ORIGINAL PACKAGING AND CONDITION
To return to our online store:
- Ensure you meet our 3 simple conditions for successful returns.
- Log in to My Account to book your return. If you checked out as a guest, use our Guest Returns Form here.
- Pop in your order number and the email address used for placing the order. Click 'continue'.
- Click on the returns tab and scroll down to the bottom and select 'return'.
- Select your preferred returns method; Courier Pickup or Australia Post Drop Off.
- Complete and submit the form online.
- Print the provided shipping label and attach it to the package. We do recommend using a device such as a desktop computer that is connected to a printer for this step.
- Items are in their original condition and original shoebox or packaging (please note: packaging must not be damaged or marked)
- Pack your return in another carton or satchel to protect the original packaging
- Drop the parcel off or have it picked up - depending on which method you choose.
- Print the provided shipping label and attach it to the package. We do recommend using a device such as a desktop computer that is connected to a printer for this step.
- Items are in their original condition and original shoebox or packaging (please note: packaging must not be damaged or marked)
- Pack your return in another carton or satchel to protect the original packaging
- Drop the parcel off or have it picked up - depending on which method you choose.
- *Please note -We reserve the right to reject any returns that do not meet these requirements
WHATS NEXT?
Please allow time for your return to reach our fulfillment centre. This time may vary depending on your location.
If approved, refunds are carried out within 48 hours of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-3 working days to process.
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How to return an online order in store?
If you would like to avoid return postage fees, you are welcome to visit one of our stores and return or exchange your shoes in person. Just be sure to meet the conditions below and bring your proof of purchase. Your confirmation email is ideal!
Remember, you can not return an item purchased with PayPal in-store - you'll need to post it back to us.
3 SIMPLE CONDITIONS FOR A SUCCESSFUL RETURN
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RETURNED WITHIN 30 DAYS OF PURCHASE
Item(s) were purchased in the last 30 days and proof of purchase can be provided.
ITEM(S) ARE UNWORN & UNDAMAGED
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
IN ORIGINAL PACKAGING AND CONDITION
Item(s) are in original packaging or shoebox in their original condition
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When will I receive my refund?
Once you have dropped your parcel off at the Post Office or had it collected by Star Track, your return will reach us in 2-7 business days. Our top tip is to keep note of your tracking number, that way you can track your order and see when it reaches us.
When your return arrives, it will be processed for a full refund within 2 business days.
Your financial institution will complete this process, processing times can differ depending on the third party companies refund time frames.
AfterPay Once we have processed your refund AfterPay will send you an email confirming that the refund has been processed and any adjustments will be made to your payment schedule Card The refund turn around time will depend on your financial institution - most banks take around 2-5 working days to process refunds. PayPal PayPal will be in touch once they have finalised your refund and you will need then need to transfer said funds into your bank account if you wish. After taking the shipping, processing time and payment method into account, if you feel concerned about the progress of your refund, please get in touch.
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How can I return if I paid via AfterPay?
If you paid for your order via AfterPay, you are welcome to return your item in a store or you can post your item back to us! Take a look at our Return Policy to find out more information.
When your refund is processed, AfterPay will send you an email and make the necessary adjustments to your payment schedule.
For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled.
Unfortunately, we are unable to facilitate exchanges, but you are welcome to repurchase on a new barcode.
If you have inquiries in regard to payments, declined orders, your Afterpay account, or for further information, find AfterPays FAQs on their website.
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How can I return if I paid with PayPal?
Unfortunately, if you paid with PayPal, you are unable to return to a store location for a refund.
You are welcome to post your back to our online warehouse and we will refund you order in accordance with your original payment method. Unfortunately, we can not facilitate exchanges.
PayPal will be in touch once they have finalised your refund and you will need then need to transfer said funds into your bank account if you wish.
For instructions on how to return your item, please see our Returns Policy.
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