Returns

We want you to be 100% satisfied with your Docs. If you change your mind, we're happy to accept all returns, provided our three return conditions are met: 

• Item(s) were purchased within the last 30 days and proof of purchase can be provided
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached 
• Item(s) are in original packaging or shoebox in their original condition
  
  

RETURN TO STORE 

Whether you shopped online or in-store, you can return your item at any Dr. Martens store provided our policy conditions are met. Our in-store team can help you with a refund or exchange, pending stock availability. View our store locator HERE. 

RETURN ONLINE 

If you would like to return an online purchase via post, click HERE to start the return process via our Returns Portal. Follow the prompts to print your return shipping label, then post your item at the Post Office. Click HERE for more information on how to book your online return. 

• Package your return: Shoeboxes must be protected by a satchel or similar.
• Return shipping costs: Return shipping costs are payable by the customer at the Post Office.
• Entering your order number: Your order number will start with DMAU. Do not include the #. 
• No online exchanges: Please post your item back to us for a refund and place a new order.
  
  

REFUNDS 

Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click HERE for more information.  

Third-Party & International Purchases

Purchases made online from overseas distributors, outlets or third-party websites such as eBay cannot be exchanged, replaced or returned by Dr. Martens Australia; we advise you to contact the place of purchase for any warranty claims. We do not accept incorrect sizing exchanges or change-of-mind returns for overseas purchases.

1. Ensure return conditions are met 

Before booking your return online, check that your item meets our returns conditions below. Please note: Purchases made in store cannot be returned online.  

• Item(s) were purchased within the last 30 days and proof of purchase can be provided
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
• Item(s) are in original packaging or shoebox in their original condition

If you believe your item may be faulty, please view this article. 

2. Package your return 

Place the return into a satchel or box so that the product arrives protected and undamaged.  

Do not use the shoebox as a postage box. If the shoebox is taped, damaged or has postal stickers attached, we cannot accept your return.

3. Book your return 

Once packaged safely, click HERE to book your return. Follow the prompts to pay for and print a returns shipping label. Then attach the label to your parcel and drop it off at your nearest Post Office.  

• Entering your order number: Do not include the # or any other symbols.  
• Split orders: If your order was split, then you would have received two order numbers (ending with _1 & _2). They must be returned separately in the portal as they're recognised as unique order numbers.  
• Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you.
   

What's next?  

Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow 2-5 business days for funds to reflect in your account.

If you’ve had a change of mind, we offer both return and exchange options. Please first ensure your item meets our return conditions

I purchased online 

If you originally shopped online and had your order delivered, feel free to visit any Dr. Martens store for an exchange. Unfortunately, we do not offer online exchanges. Feel free to post your item back to us for a refund and then place a new order.

I purchased in-store 

If you originally shopped in-store and have had a change of mind, feel free to visit any Dr. Martens store for an exchange, pending stock availability. If you’ve purchased through Afterpay, our team will refund your original order, then help you with a new purchase. 

What if I bought it online, whilst on sale, and it's now back to full price?

Please visit us in-store! Our team will swap your product at no extra cost, pending stock availability. 

You are most welcome to return a sale item, as long as it meets our return conditions.

You'll receive a refund on the sale price paid. 

We’re very sorry to hear your item may have a manufacturing fault! Depending on how you purchased your item, we advise the below.  
 

I purchased the item online at drmartens.com.au

Please submit your item for assessment via our Returns Portal HERE and choose ‘Faulty’ as your return reason. You will be prompted to provide images of the item, clearly showing the fault and product from all angles. If your item is deemed faulty, you'll be issued a full refund. Please note, we cannot facilitate exchanges online.

I purchased the item at a Dr. Martens store 
Feel free to visit any of our Dr. Martens stores, along with proof of purchase or order number, and speak to a manager for an assessment. If the item is deemed faulty, the manager can help you with a refund or exchange, pending stock availability. View our store locator HERE.

I purchased the item from another retailer/stockist (not directly from Dr. Martens Australia) 

Unfortunately, we will not be able to assist you with a faulty claim as we will require, for any exchange or return, an official Dr. Martens receipt. Please reach out to the retailer for a faulty claim and assessment as your details and payment history will sit safely within their system.  

If you have purchased Dr. Martens from a third-party retailer, and not directly from a Dr. Martens store or from www.drmartens.com.au, we will be unable to assist you with a return, exchange or faulty claim. We require, for any exchange or return, an official Dr. Martens Australia receipt.

Please reach out to the retailer for returns, exchanges or lodging a faulty claim as your details and payment history will sit safely within their system.

If you're returning an item via post, please make sure the original packaging/shoebox is undamaged. Satchels can be purchased at the Post Office. Alternatively, the original mailer or a reusable shopping bag can be turned inside out. 

Do not use the shoebox as an external postage box, we require the original shoebox, unmarked and in its original condition.