We want you to be 100% satisfied with your Docs. If you change your mind, we're happy to accept all returns, provided our three return conditions are met:
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) are in original packaging or shoebox in their original condition
RETURN TO STORE
Whether you shopped online or in-store, you can return your item at any Dr. Martens store provided our policy conditions are met. Our in-store team can help you with a refund or exchange, pending stock availability.
View our store locator HERE.
If you would like to return an online purchase via post, click HERE to start the return process via our Returns Portal. Follow the prompts to purchase and print your return shipping label, then post your item at the Post Office. Click HERE for more information on how to book your online return.
- Package your return: Shoeboxes must be protected by a satchel or similar, to prevent damage to the original packaging.
- Return costs: Any return costs are payable by the customer.
- Entering your order number: Your order number will start with DMAU. Do not include the # or any other symbols
- No exchanges: We do not offer online exchanges. Please post your item back to us for a refund and place a new order.
- Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you
Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click HERE for more information.
Third-Party & International Purchases
Purchases made online from overseas distributors, outlets or third-party websites such as eBay cannot be exchanged, replaced or returned by Dr. Martens Australia; we advise you to contact the place of purchase for any warranty claims. We do not accept incorrect sizing exchanges or change-of-mind returns for overseas purchases.