Delivery

The lead up to the holiday season is arguably one of the busiest times of the year and we want to make sure your order arrives at your doorstep on time.

Please see below for our recommended delivery time frames.

Metro – Place your order by 2 pm on the 20th of December.

Rural – Place your order by 2 pm on the 18th of December.

Please note: Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable events beyond the control of Dr. Martens.

If you are unsure, you can calculate postage and delivery times here.

From everyone at Dr. Martens, happy holidays and we wish you a very successful new year.

Due to ongoing bushfire activity, Australia Post and TOLL operations have been impacted in a number of locations in NSW.

The situation is currently being monitored closely and will provide updates as information is made available.

Impacted areas:

NSW

• 2250
• 2536
• 2539

For further information, please click here.

We sincerely apologise for the inconvenience but safety is our main priority.

We aim to deliver your order within 2-5 business days almost anywhere in Australia.

Orders placed after 2 pm AEST or on weekends will be dispatched the following business day.

The delivery times below are estimates and can vary depending on stock availability and your location. 

We send regular tracking emails to keep you updated throughout your purchase journey.

Have an account?

Log in to My Account > My Orders> Track My Order.

It's that easy to keep up with your order!

Checked out as a guest?

Head over to our tracking portal and pop in your order number (find this in your order confirmation) to follow your Dr Martens order.

 Only received part of your order?

We ship from multiple warehouses! You'll receive separate tracking emails and shipping times might be different.

Having difficulties? If you haven't received your order by the estimated delivery date, contact us below and we'll help track it down.

We send regular tracking emails to keep you updated throughout your purchase journey. You'll receive an automated notification directly from StarTrack after your order is dispatched.

Have an account?

Log in to My Account > My Orders> Track My Order.

It's that easy to keep up with your order!

Checked out as a guest?

Head over to our tracking portal and pop in your order number to follow your Dr Martens order.

Only received part of your order?

We ship from multiple warehouses! You'll receive separate tracking emails and shipping times might be different.

Having difficulties? If you haven't received your order by the estimated delivery date, contact our Customer Experience team here and we'll help track it down.

 P.S Don’t forget to check your spam.

Please see below for our delivery times and shipping fees.

We pride ourselves on our fast delivery. When your order is dispatched from the warehouse you'll be sent an email containing your tracking information to keep you updated throughout your purchase journey.

You can check out our Delivery time frames for more information.

Having difficulties? If you haven't received your order by the estimated delivery date, contact our Customer Experience team below and we'll help track it down.

Sometimes, when making an order through our online store, our primary warehouse isn’t able to fulfill your order completely.

When this happens, your order then becomes what we call a split order. This means an order that has over two units can sometimes be split between our numerous warehouses around Australia so we can fulfill your order. 

If your order has more than two items and you only receive part of it in your first package, it is more than likely your order has been split and we have had to send out the rest of your order from a different location. A good indication of a split order is if you receive more than one confirmation email.

If you're still unsure please get in touch with our Customer Experience team here.

If you're in-store and cannot find the size or style you want, our friendly team are here to help you.

All you have to do is talk to the store team, and they will arrange for you to purchase straight away, and then have the item/s sent directly to your home address. Easy.

Please note that shipping and handling times can take anywhere between 4-7 business days, as your order could be coming from any one of our National stores*. 

Your order confirmation will be sent to the email address that was entered upon placing the order.

Once your item/s have been dispatched, you will receive your tracking details.

 *Please note that this option is only available within Australia at the moment.

Returning an item:

If you would like to return your item, please ensure that your items adhere to our returns policy for which you can find here.

Please note that a refund can only be processed in-store at this time as we are working towards solidifying a seamless refund experience. Please ensure that you bring along your proof of purchase when returning an item back in-store.

Having difficulties? Contact the Customer Experience team below and we'll be able to assist you.

Only received part of your order? We really don't want you to miss out on anything that you have ordered, so sometimes we fill orders from multiple warehouses which may result in separate deliveries. This is called a split order.

Rest assured, in the case that your order is dispatched from more than one warehouse, you will, of course, receive corresponding tracking numbers. 

Have an account?

Log in to My Account > My Orders> Track My Order.

It's that easy to keep up with your order!

Checked out as a guest?

Head over to our tracking portal and pop in your order number to follow your Dr Martens order.

Having difficulties? If you haven't received your order by the estimated delivery date, contact our Customer Experience team here and they'll help you track it down.

All online orders will be dispatched with ‘Authority to Leave’ at the time of purchase. 

By ticking the box or selecting 'yes' at the checkout page on the website, you’ve selected to have our nominated courier leave your parcel at your unattended premises in accordance with your instructions.

You agree that the parcel is deemed ‘delivered’ when left at your premises.

Although the courier will use their discretion, if they do not think it is safe to leave your parcel unattended, they will take your parcel to your local post office and will leave a card to call.  

If you have any enquiries relating to the whereabouts of your parcel, we advise that you contact Star Track directly on - 13 23 45.

Please note that Dr Martens will not be held liable for any stock loss, due to theft or negligence if an authority to leave is selected at the time of checkout, and proof of delivery has been provided from our courier.

International delivery is unfortunately unavailable at this point in time. We only deliver to addresses within Australia.