Delivery

We aim to deliver your order within 2-5 business days almost anywhere in Australia.

If your order is placed before 2pm AEST on a business day (Mon-Fri), it leaves our warehouse the same day!

Orders placed after 2pm AEST or on weekends will be dispatched on the following business day.

The delivery times below are estimates and can vary depending on stock availability and your location. 

Sometimes, when making an order through our online store, our primary warehouse isn’t able to fulfill your order completely.

When this happens - your order then becomes what we call a split order. This means an order that has over 2 units can sometimes be split between our numerous warehouses around Australia so we can fulfill your order 100%.

If your order has more than 2 items and you only receive part of it in your first package, it is more than likely your order has been split and we have had to send out the rest of your order from a different location. 

If you're still unsure or feel like it's been quite some time between these deliveries please feel free to drop us an email. 

You will receive an automated notification directly from StarTrack, 24 hours after your order is dispatched, with your tracking via email or SMS.

You can track the progress of your order here.

If you have an account with us, you will be able to view the status of your order online when you log into your account.

Ps. Check your junk and spam mail!

Your shipping is free if the value of your order is over $150.00.

Orders under $150.00 will incur a flat rate fee of $10.00 within Australia. 

We aim to deliver your order within 2-5 business days almost anywhere in Australia.

If your order is placed before 2pm AEST on a business day (Mon-Fri), it leaves our warehouse the same day!

Orders placed after 2pm AEST or on weekends will be dispatched on the following business day.

The delivery times below are estimates and can vary depending on stock availability and your location. 

We really don't want you to miss out on anything that you have ordered, so sometimes we fill orders from multiple warehouses which may result in separate deliveries.

Rest assured, in the case that your order is dispatched from more than one warehouse, you will, of course, receive corresponding tracking numbers. 

Please note, delivery times may vary depending on where your product has been shipped from.

We require a signature from the receiver for all regular deliveries, if you are not able to sign for your parcel it will be taken to your local post office. 

However, you may choose to have your order left unattended at your delivery address by providing ‘Authority to Leave’ at the time of purchase. Although the courier will use their discretion, if they do not think it is safe to leave your parcel unattended, they will take your parcel to your local post office and will leave a card to call.  

If you have inquiries relating to the whereabouts of your parcel, we advise that you contact Star Track directly on - 132 345.

Please note that Dr Martens Australia will not be held liable for any stock loss, due to theft or negligence if an authority to leave is selected at time of checkout, and proof of delivery has been provided from our courier.

Our courier Startrack will happily deliver to Parcel Lockers and PO Boxes where possible.

Please ensure the correct address type is provided to avoid delays processing your order.

Absolutely!

However, we can only dispatch stock from our online store, if the stock you are hoping to secure online sells out then, unfortunately, we will be unable to fill your order.

Unfortunately, we cannot ship items to you from our store locations - even if they are available for Click and Collect. 

Remember, if you need to return your shoes and do not live near a store, then you will need to pay for the postage to get your order back to us.

International delivery is unfortunately unavailable at this point in time. We only deliver to addresses within Australia.

Yes! We deliver to any address in Australia.

If you are not available when Startrack attempt delivery of your parcel then a collection card will be left by the delivery driver.

There will be details on the card so you can locate your local Post Office and pick your item up.