Can I change my delivery address?
If you would like to change your delivery address, please contact our Docs Experts through Live Chat as soon as possible and we'll try to amend your order before it's posted. Alternatively, give us a call on 1800 931 831 and press option 2 once prompted.
If your order has been posted and we are unable to update your address, contact StarTrack on 13 23 45 and provide them with your tracking number. They will be able to update your address.
Important to note:
- Any address updates done by StarTrack will add an additional business day for delivery on top of the standard delivery time.
- Once an order has been placed, you cannot change the address under your account.
Can I cancel my order?
During working hours, please get in touch with a Docs Expert via Live Chat or call on 1800 931 831 and press option 2 once prompted. They'll do their best to try and cancel your order for you, however, due to the nature of quick turnaround times for our orders, we cannot guarantee this.
If outside of working hours, please lodge an enquiry via Email.
We take pride in our fast delivery which means that most orders are packed and dispatched within a short amount of time.
However, there is a small window from the time you place the order to the point it is ready to be shipped that we can try and cancel for you.
Important to note: If your order has already been shipped then we are unable to make any changes. Once you receive your item(s), you can return them in accordance with our Returns Policy.READ FULL ARTICLE