Pricing & Product Availability – Dr Martens

Why has my order been cancelled?

We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:

Request for additional information is refused or not received within the requested time
Request for the cardholder to contact us within the timeframe is not met
Purchase transaction does not pass our security check
The Purchase has connections to previous fraudulent orders
Purchase was made by an unauthorised alteration our website

We genuinely care about the safety of our customers, their personal information and the protection of their funds.

Dr. Martens may require further verification of your order to ensure that it is authorised by the cardholder.

Our Docs Experts may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.

This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our Docs Experts will provide more information.

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I think I've been charged incorrectly?

We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.

This may be due to a technical glitch. We do our best to ensure that this doesn't happen!

If you believe that you may have been overcharged, please get in contact with the Docs Experts below and provide your order details and a screenshot of the overcharge.

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Do you price match?

Dr. Martens does not offer price matching. We do not price match to third-party retailers, sale prices or pricing discrepancies.

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