Ordering Online

Placing an online order is easy. Follow our easy step by step guide below.

Would you prefer to speak to someone instead? Give our Docs Experts a call on 1800 931 831.

They'll be able to help you with your size and securely place an order for you.

If you prefer not to call, hit up our Docs Experts via our live chat channel.

HOW TO PLACE AN ONLINE ORDER

Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.

Step 2: Select the style you wish to purchase.

Clicking into the style, you'll be able to view a description of the shoe and product details 

If you're unsure about the right size, you can view our size chart!

Interested in this item? Select a size and click on "Add To Cart".

Once you've done this, you'll see a number next to the shopping bag on the top right-hand corner. This means you've successfully added an item to your cart!

You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:

"View or Update Cart" - If you need to make any edits to the current items in your cart
"Checkout" - You're happy with your selection, then proceed to checkout.

Step 3: Complete the order

We accept all secure payment methods! Click here for more information.

Note: At the cart, you'll also be able to enter in your discount code if you have one.

You'll be asked to either:

• Checkout as a guest
• Log into your existing account OR
• Create an account with us.

Follow the prompts and fill out all the required fields.

Once done, the last step is to review your details to make sure they're correct. 

Press "Place Order". You're done.

Having difficulties placing your order? No worries. Our Docs Experts are available to help over the phone on 1800 931 831.

Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).

Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.

Next steps: Sit tight. Once your order has been dispatched, you'll receive a follow-up email with your tracking details.

Got a large order? Let our Docs Experts help you out. 

Our team can help you out with sizing and styling advice, and place your large order safely and securely. 

Give our Docs Experts a call on 1800 931 831 and press option 1 once prompted.

Yes!

Our Docs Experts are available to place an order over the phone with. 

Call us on 1800 931 831 and select 1.

Please be aware of online scams that may use the Dr. Martens name as a means of obtaining your personal and/or banking details.

These fraudulent or misleading scams may direct you to “scam” websites modelled after Dr. Martens with heavily discounted stock or may involve emails or SMS messages, phone calls, social media or other unsolicited promotions that request personal or financial information. These scams may also take the form of competitions or surveys. 

Please note that Dr. Martens will never ask for your personal or banking details in unsolicited communications.

We suggest that you do not respond to or participate in any offer that appears suspicious or too good to be true.

If you would like more information on current scams or would like to report a scam, please contact Scamwatch via their website.

If you have any queries about a communication you have received, please get in touch with the Docs Experts through our Contact Us page.