Website Issue

Having difficulty applying a discount code? Here’s what you can do:

1. Visit How do I apply a discount code? to ensure you're entering the code in the correct place. 
   
   
2. Check that your code is not an international code. 
   Please note: Dr. Martens Australia does not offer a first-purchase 10% discount code. This is only offered by Dr. Martens UK and is not applicable on Australian orders. 
   
   
3. Check that your item(s) meets the Terms & Conditions listed on the promotion. This may include:
   • Sale or product exclusions. Sale items are often excluded from promotions as they are already at a reduced price.
   • Minimum spend amount.
   • Inability to be used in conjunction with other offers.
     
     
4. Double check the promocode’s spelling and expiry date. Our discount codes are case sensitive.
   
   
5. If you have any issues applying a UNiDAYS discount, please reach out to their team here.

Followed the above instructions and still not working? Get in touch with our Docs Experts below with screenshots of your cart and error message. We will do our best to troubleshoot this for you.

• If you're unable to enter a promo code, click here for more information.
  Please note: Dr. Martens Australia does not offer a first-purchase 10% discount code. This is only offered by Dr. Martens UK and is not applicable on Australian orders. 
  
  
• If you're receiving an error message or unable to enter your payment details at the checkout, please try either of the following: 
  • Remove the items from your cart, clear your browsing data and cookies and refresh the page. 
  • Switch to another browser or device to place the order.
    
    
• If you're unable to find your suburb/postcode, enter your postcode first and then select your suburb from the dropdown list.
  
  

Before re-attempting to place your order, please check your bank account and inbox to see if any funds have been deducted or if you've received a confirmation email. If so, your order has been successfully placed - our site just experienced a glitch! 

If you're still experiencing difficulties or if you're unsure if you've successfully placed an order, contact our Docs Experts below with screenshots of the issue. 

Call our Docs Experts on 1800 931 831 and press 1.

We are available on weekdays during business hours.