Ask our Online Dr. Martens Experts!
We've put together a team of passionate Dr. Martens Experts who all have one thing in common - they live for shoes.
Whether you're after some styling advice or you want to make sure you're ordering the correct size, our Online Dr. Martens Team is only a moment away.
Having difficulties choosing between boots? Our team is happy to provide product info and personal recommendations.
The team is also on hand to assist with any checkout issues that may pop up.
Want to get in touch?
Give our Online Dr. Martens Team a call between 7 am - 7 pm, Monday to Sunday on 1800 931 831 and press option 1.
Want to chat online? The team is available between 7 am - 10 pm Monday to Friday, 7 am to 7 pm Saturday to Sunday! Hit them up here.READ FULL ARTICLE
How to place an online order
Placing an online order is easy. Follow our easy step by step guide below.
Would you prefer to speak to someone instead? Give our Dr. Martens Experts a call on 1800 931 831.
They'll be able to help you with your size and securely place an order for you.
If you prefer not to call, hit up our Dr. Martens Experts via our live chat channel.
HOW TO PLACE AN ONLINE ORDER
Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.
Step 2: Select the style you wish to purchase.
Clicking into the style, you'll be able to view a description of the shoe and product details
If you're unsure about the right size, you can view our size chart!
Interested in this item? Select a size and click on "Add To Cart".
Once you've done this, you'll see a number next to the shopping bag on the top right-hand corner. This means you've successfully added an item to your cart!
You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:
"View or Update Cart" - If you need to make any edits to the current items in your cart
"Checkout" - You're happy with your selection, then proceed to checkout.
Step 3: Complete the order
We accept all secure payment methods! Click here for more information.
Note: At the cart, you'll also be able to enter in your discount code if you have one.
You'll be asked to either:
- Checkout as a guest
- Log into your existing account OR
- Create an account with us.
Follow the prompts and fill out all the required fields.
Once done, the last step is to review your details to make sure they're correct.
Press "Place Order". You're done.
Having difficulties placing your order? No worries. Our Dr. Martens Experts are available to help over the phone on 1800 931 831.
Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).
Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.
Next steps: Sit tight. Once your order has been dispatched, you'll receive a follow-up email with your tracking details.
What are the gift card terms & conditions?
Fans of Dr. Martens are unique, with an individual style that sets them apart from the crowd. Which is why sometimes, it’s better to let them pick out their own pair.
You can't get our gift cards online, however, they're available in store. Any gift cards purchased in-store will expire 36 months from the date of issue. They can be redeemed in any Dr. Martens retail store in Australia.*
*These cards cannot be replaced if lost or stolen. No refunds, store credits or cash will be provided for unused balances. Remaining balances on the card will only be available before the expiry date. Once the expiry date is reached, all remaining balances become unavailable.
For full Terms & Conditions please click here.READ FULL ARTICLE
Can I place an order over the phone?
Our Dr. Martens experts are available to place an order over the phone with.
Call us on 1800 931 831 and select 1.READ FULL ARTICLE
- Can I make my credit note an online gift voucher instead? READ FULL ARTICLE
Why has my order been cancelled?
- Request for additional information is refused or not received within the requested time
- Request for the cardholder to contact us within the timeframe is not met
- Purchase transaction does not pass our security check
- The Purchase has connections to previous fraudulent orders
- Purchase was made by an unauthorised alteration our website.
I think I’ve been overcharged on my order?
We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.
This may be due to a technical glitch. We do our best to ensure that this doesn't happen!READ FULL ARTICLE
If you believe that you may have been overcharged, please get in contact with the Customer Experience team below and provide your order details and a screenshot of the overcharge.
- Why isn’t my payment going through? READ FULL ARTICLE
I forgot my gift card pin?
Don’t remember your gift card PIN? No worries! Simply reach out to the Customer Experience team below and we’ll help you track it down.READ FULL ARTICLE
I’ve lost my gift card, what can I do?
Please treat your gift card carefully as we are not obligated to reissue a new gift card except under certain circumstances where we may choose to.
Any concerns? Please reach out to the Customer Experience team below.READ FULL ARTICLE
I don’t know what my gift card balance is?
Don’t know what your gift card balance is? Not a problem! Just follow the below steps to locate your balance.
First, add the item you wish to purchase to your cart.
Next, click the “Cart” icon on the top right corner and scroll down to select “View or Update Cart”
On the right-hand side, you’ll see a section where it says “Apply Gift Cards & Promo Codes”. Click into it.
Pop in your gift card number followed by your pin (can be found on the back of your card).
Click “Check Gift Card Status and Balance”. Your remaining balance will be displayed on the screen!
Hit “Apply” to add the amount to your order!
READ FULL ARTICLE