Can I place an order over the phone?
Our Dr. Martens experts are available to place an order over the phone with.
Call us on 1800 931 831 and select 1.READ FULL ARTICLE
What are the gift card terms & conditions?
Fans of Dr. Martens are unique, with an individual style that sets them apart from the crowd. Which is why sometimes, it’s better to let them pick out their own pair.
You can't get our gift cards online, however, they're available in store. Any gift cards purchased in-store will expire 36 months from the date of issue. They can be redeemed in any Dr. Martens retail store in Australia.*
*These cards cannot be replaced if lost or stolen. No refunds, store credits or cash will be provided for unused balances. Remaining balances on the card will only be available before the expiry date. Once the expiry date is reached, all remaining balances become unavailable.
For full Terms & Conditions please click here.READ FULL ARTICLE
- Can I make my credit note an online gift voucher instead? READ FULL ARTICLE
- Why has my order been cancelled? READ FULL ARTICLE
- Why isn’t my payment going through? READ FULL ARTICLE
I think i’ve been overcharged on my order?
We’re sorry to hear that you’re experiencing issues with your order. If you believe that you may have been overcharged, please get in contact with the Customer Experience team below.
You will be asked to provide your order details (i.e, order number) and a screenshot showing the overcharge.READ FULL ARTICLE
I forgot my gift card pin?
Don’t remember your gift card PIN? No worries! Simply reach out to the Customer Experience team below and we’ll help you track it down.READ FULL ARTICLE
I’ve lost my gift card, what can I do?
Please treat your gift card carefully as we are not obligated to reissue a new gift card except under certain circumstances where we may choose to.
Any concerns? Please reach out to the Customer Experience team below.READ FULL ARTICLE
I don’t know what my gift card balance is?
Don’t know what your gift card balance is? Not a problem! Just follow the below steps to locate your balance.
First, add the item you wish to purchase to your cart.
Next, click the “Cart” icon on the top right corner and scroll down to select “View or Update Cart”
On the right-hand side, you’ll see a section where it says “Apply Gift Cards & Promo Codes”. Click into it.
Pop in your gift card number followed by your pin (can be found on the back of your card).
Click “Check Gift Card Status and Balance”. Your remaining balance will be displayed on the screen!
Hit “Apply” to add the amount to your order!
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