Can I change or cancel my order?
We take pride in our fast delivery which means that most orders are packed and dispatched within a short amount of time.
We are unable to make any changes to your order and we only have a small time frame to be able to cancel your order. If you would like to do so, please contact our Customer Experience team here and they will do their best.
While we will make every attempt to accommodate your request if your order has already been packed by our team we are unable to cancel it. You can however still return any unwanted items in accordance with our Returns Policy.READ FULL ARTICLE
What is an oversell?
While uncommon, from time to time we have an influx of customers all hoping to order the same item, we realise when attempting to fill these orders that unfortunately we can't fulfill them all.
If you have received an email about your order being oversold, this means that we were, unfortunately, unable to fulfill your entire order or part of your order.
Our Terms & Conditions also cover our oversell policy under section 4. Orders, Pricing & Availability - your order may be rejected due to unavailability.
When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to show back in your account.
If you would like to get your discount code, please get in touch with our Customer Experience Team below and they will provide you with a unique code for your next purchase.READ FULL ARTICLE
I received an order that isn't mine?
Sometimes we make mistakes, we apologise if you have not received what you ordered.
Please contact our Customer Experience team here to organise a solution.READ FULL ARTICLE
The item I'm hoping to buy has sold out?
If you can not add a size to the cart, and experience the message 'notify me when available' then, unfortunately, we have sold out of your size.
Please click 'notify me when available', if you would like to be kept up to date with restocks - unfortunately, we can not guarantee that we will be restocking your desired item.
However one of our stores may have what you are looking for - please visit our store's tab to find your closest.
READ FULL ARTICLE
Help! I think I received a faulty item?
We're so sorry to hear that your item is faulty. If you believe any purchased items may have manufacturing faults, please follow the below steps.
If the item was purchased in one of our stores:
You will need to go back in-store and have the item assessed by a store manager who will assist you further. Please ensure you bring along your proof of purchase and our team will be able to organise a solution.
Go to our store locator to find your closest store.READ FULL ARTICLE
If the item was purchased online:
You are welcome to head into your local store and have the item assessed by a store manager. If the item is deemed faulty, our team will be able to assist you. Please note that any items purchased with PayPal cannot be returned to store. You will need to contact our Customer Experience team for a faulty assessment.
Alternatively, if you cannot make it to your local store, you may contact our Customer Experience team here and they will help you with the returns process. You will be asked to provide proof of purchase as well as photographs that clearly display the fault.
Please do not send the faulty product back without contacting us first.