Account Information

Want to keep track of items that catch your eye? With our "My List" feature you can. 

By selecting the heart under the Add to Cart button, you’ll add the product to your list.

To view the items you've added to the list, select "My List" in the top right-hand corner. 

Top tip: Create or sign in to your account when adding to your list so your added items will be available for you each time you visit the website.

Need to reset your password? 

1. Click 'Login' in the top right-hand corner of the website to bring up the login box. Click 'Forgot your Password?' and enter your email address.
2. You will then receive an email with instructions on how to reset the password to your account.
3. Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.

Want to browse through your past purchases? You'll find them all stored in your account.

Login in the top right-hand corner. Once you're in, click on 'My Orders'.*

*Remember, if you checked out as a guest and created your account afterwards, your order will not show in the ‘My Orders' section.

Saying goodbye? We're definitely going to miss you.

If you would like to delete your account, please get in touch with the Docs Experts below and we’ll be able to assist you.

Having trouble signing into your account?

• You may not have an online Dr. Martens account set up. 
  If you receive promotional emails from us, you may only be signed up to our mailing list. This is separate to having an online account with us. Create an account here. 
  
  
• Try resetting your password.
  To reset your password, click 'Login' in the top right-hand corner of the website to bring up the login box. Click 'Forgot your Password?' and enter your email address.
  You will then receive an email with instructions on how to reset the password to your account. Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.

If you checked out as a guest, please note that your order won't show up in your "order history" if the account was created after placing the order.  

What's next?
 You will still receive your tracking information so you can keep track of your order. Click here for ways to track your online order.

If you would no longer like to receive emails from us, then scroll down to the bottom of an email you have received from us and click the unsubscribe link.