I can’t sign into my account?
We're sorry to hear this!
As a first step in trying to fix this issue, we suggest double (and triple!) checking your details. The password is the one you set up when opening your account.
If you're still having difficulty, we suggest clearing your cookies or using another browser.
Resetting your password may also help you sign in - when prompted to put in your details, click the 'Forgot Your Password?' link and enter your email address. You'll be sent an email with instructions on how to reset your password. Keep an eye on your spam and junk folders as the email may end up there.
How do I reset my password?
Need to reset your password? Sure thing - it's an easy process.
Clicking 'Login' in the top right-hand corner of the website will bring up the login box. This box includes a hyperlink 'Forgot Password?' which prompts you to enter your email address.
You will then receive an email with instructions on how to reset the password to your account.
Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.READ FULL ARTICLE
When I log into my account I can't see my order?
If you checked out as a ‘guest’ when you placed the order and then made your account afterwards, then the order, unfortunately, won't show in your account history because you weren’t signed into this account when you placed it.
But don’t worry! All info and updates for your order are sent via automated email, so you can keep an eye on its progress that way (be sure to check your junk and spam folders).READ FULL ARTICLE
How do I close my account?
Saying goodbye? We're definitely going to miss you.
If you would like to delete your account, please get in touch with the Customer Experience team below and we’ll be able to assist you.READ FULL ARTICLE
I checked out as a guest?
If you check out as a guest before creating an account with us, then, unfortunately, your order won't be associated with your account. We recommend creating an account before placing an order if you haven't already done so.
You will, however, still receive an order confirmation as well as tracking information so you keep up to date with the status of your order.READ FULL ARTICLE
Where can I see my order history?
Want to browse through your past purchases? You'll find them all stored in your account.
Head to 'My Account' in the top right-hand corner. Once you're in, click on 'My Orders'.*
*Remember, if you checked out as a guest and created your account afterwards, your order will not show in the ‘My Orders' section.READ FULL ARTICLE
Can I unsubscribe from the mailing list?
If you would no longer like to receive emails from us, then scroll down to the bottom of an email you have received from us and click the unsubscribe link.READ FULL ARTICLE