Account Information

Want to keep track of items that catch your eye? With our "My List" feature you can. 

By selecting the heart under the Add to Cart button, you’ll add the product to your list.

To view the items you've added to the list, select "My List" in the top right-hand corner. 

Top tip: Create or sign in to your account when adding to your list so your added items will be available for you each time you visit the website.

We're sorry to hear this. As a first step, double-check that you have an account with us.

If you receive emails from us, that means you are subscribed to our database and you do not have an account with us.

If you have created an account with us, that means you are an account holder. It's important to note that these are different and not the same.

Next steps:

1. As a first step in trying to fix this issue, we suggest double (and triple) checking your details. The password is the one you set up when opening your account.
2. If you're still having difficulty, we suggest clearing your cookies or using another browser. 
3. Resetting your password may also help you sign in - when prompted to put in your details, click the 'Forgot Password?' link and enter your email address. You'll be sent an email with instructions on how to reset your password. Keep an eye on your spam and junk folders as the email may end up there.

Need to reset your password? Sure thing - it's an easy process. 

Clicking 'Login' in the top right-hand corner of the website will bring up the login box. This box includes a hyperlink 'Forgot Password?' which prompts you to enter your email address.

You will then receive an email with instructions on how to reset the password to your account. 

Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.

If you checked out as a guest, please note that your order won't show up in your "order history" if the account was created after placing the order.  

What's next?
 You will still receive your tracking information so you can keep track of your order. Click here for ways to track your online order.

Saying goodbye? We're definitely going to miss you.

If you would like to delete your account, please get in touch with the Docs Experts below and we’ll be able to assist you.

Want to browse through your past purchases? You'll find them all stored in your account.

Login in the top right-hand corner. Once you're in, click on 'My Orders'.*

*Remember, if you checked out as a guest and created your account afterwards, your order will not show in the ‘My Orders' section.

If you would no longer like to receive emails from us, then scroll down to the bottom of an email you have received from us and click the unsubscribe link.