Click & Collect

Update: We’re now offering Click & Collect again for our metro Melbourne customers. However, you will not be able to pick up your order until our stores reopen. Feel free to reach out to our Customer Experience team if you have any questions.

Click & Collect allows you to place an order online and pick up in your nominated store! It's as easy as that! Simply browse the website and find the products you want, then follow the steps below:

• Select your size.
• Select 'Click & Collect' and enter your postcode & search radius and click 'Check'.
• The closest stores to you with available stock will then be displayed, select your preferred store then click 'Buy & Collect In-Store'.
• This will add the product to your cart, and you are free to browse and add other products to your cart.
• Once you are ready to complete your order, click the cart icon in the top right corner to review your cart then click 'Proceed to Checkout'
• Now complete the order by entering your personal details and payment information.

Once your order is placed, our in-store team will be notified and they'll get busy preparing your order. Once it's ready we'll send you an email letting you know and you can come and collect at your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you).

If you need to nominate someone other than yourself to collect the order, we require prior contact with our Customer Experience team. We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.

Update: Click & Collect is temporarily unavailable for our Melbourne Metro stores.

Due to current climate conditions, please refer to our strict hygiene & social distancing measures before heading into store to pick up your order.

Once you have placed an order, you will receive an email notification when it is ready to be picked up from your nominated store. We recommend checking your spam/junk mail as it can sometimes land in there.

Having difficulties? Contact the Customer Experience team below and we’ll be our best to assist you.

Update: We’re now offering Click & Collect again for our metro Melbourne customers. However, you will not be able to pick up your order until our stores reopen. Feel free to reach out to our Customer Experience team if you have any questions.

If the Click and Collect option is available, and you haven't had any luck with the postcode search for 'Click & Collect', then this item may no longer be available in the stores in your desired area.

The item will be listed as available to be purchased from any nationwide store that has the stock available, however, is outside of your radius.

You are still more than welcome to order online for the parcel to be delivered to your address.

Update: We’re now offering Click & Collect again for our metro Melbourne customers. However, you will not be able to pick up your order until our stores reopen. Feel free to reach out to our Customer Experience team if you have any questions.

You’ll get an email notification once your order is ready to be picked up, so be sure to keep an eye out in your inbox! We also recommend checking your spam/junk mail as it can also land in there. To help us process your order quickly in-store, please ensure you bring along the following with you:

- Order Confirmation.
- Personal ID (ie, your driving license, proof of age or passport).

 We may also request to see the credit/debit card used or speak to the cardholder.

Update: Click & Collect is temporarily unavailable for our Melbourne Metro stores.

If for any reason you cannot pick up your Click & Collect order from store or would like to cancel, please get in touch with our Customer Experience team below to organise this. Don't worry! You don't need to physically go back in-store!

Please ensure that you include your order number when contacting us so we can assist you in the quickest way possible.

Update: We’re now offering Click & Collect again for our metro Melbourne customers. However, you will not be able to pick up your order until our stores reopen. Feel free to reach out to our Customer Experience team if you have any questions.

You can simply return to your store of collection if you have changed your mind about your recent click and collect purchase. Keep in mind, we can't refund PayPal orders in-store. You are also welcome to post your Click and Collect back to us for return. 

Our general returns policy applies.