How does Click & Collect work?
Shop online and pick up your order in-store within 1 hour. Simply select Click & Collect at the checkout!
How much does Click & Collect cost?
Our 1-hour Click & Collect is 100% free of charge and is available at all Dr. Martens stores. There is no minimum purchase on Click & Collect orders.
How to place a Click & Collect order
- Select your size, click 'Click & Collect' and enter your postcode
- The closest stores to you with available stock will be displayed, select your preferred store then click 'Buy & collect in store'
- Once you are ready to complete your order, click the cart icon in the top right corner to review your cart then click 'Proceed to Checkout'
- Proceed through checkout and place your order
- You'll receive an order confirmation and then another email when your order is ready for collection
*Click & Collect is subject to stock availability. Click & Collect may not be available for some items if your local store(s) are sold out.
What do I need to pick up my Click & Collect order?
Please be prepared to show your order confirmation and photo ID to our in-store team (so we know it's you). If you need to nominate someone other than yourself to collect the order, we require prior contact with our Customer Experience team below. The nominee will also be required to show a form of I.D.
When can I pick up my Click and Collect order?
Place your order during store opening hours and you'll receive your collection email within 1-hour.
You're able to collect your order once you've received the ready-for-collection email. Please be prepared to show your order confirmation and photo ID to our in-store team (so we know it's you).
Good to know: If you need to nominate someone other than yourself to collect the order, we require prior contact with our Docs Experts below. The nominee will also be required to show a form of I.D.
Can I cancel my Click & Collect order?
Should you wish to cancel your order, get in touch with our Docs Experts below, and provide us with your order number (starts with DRMAU).
If outside of working hours, please lodge an enquiry via Email.READ FULL ARTICLE
Why isn't Click & Collect available for the item I need?
No results when you enter your postcode for Click & Collect?
Only local stores which have your item in stock will appear available for Click & Collect.
If Click & Collect is unavailable at your local store you can get your item delivered instead! View our Delivery Timeframes here.READ FULL ARTICLE