Products & Store
General Questions
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How do I look after my Docs?
Have your Docs lasting years with regular shoe care. We've kept it simple, just follow these tips below!
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Our number one selling shoe care product. Wonder Balsam is Dr. Martens unique blend of coconut oil, lanolin, and beeswax. The natural ingredients clean and protect leather to keep it soft and supple. Wonder Balsam protects against water, liquid and salt marks.
TOP TIP: USE A DAMP CLOTH TO REMOVE ANY DIRT AND APPLY THIS GENEROUSLY. IT REALLY IS WONDERFUL
A natural wax formula which can be used to preserve greasy, oily and waxy leather. Apply a generous heap onto a new pair of boots to speed up the breaking in process.
TOP TIP: USE A WASHING UP CLOTH TO APPLY SO YOU AVOID ANY UNWANTED STRAY FIBRES STICKING TO YOUR BOOTS.
A special formula which restores, conditions and protects smooth leathers from rain and stains. A solid wax.
TOP TIP: COVER SCUFFED TOES WITH BLACK POLISH OR LAYER OVER CHERRY RED LEATHER FOR A BURNISHED LOOK.
A solid wax paste formula which nourishes leather to keep it soft and supple. Our polish provides effective rain and stain resistance and buffs quickly to a high shine for use on smooth leathers.
TOP TIP: JUST APPLY A COATING, WIPE OFF EXCESS AND BUFF WITH A BRUSH TO SHINE.
Dr. Martens Cherry Red Smooth leather. Our dark cherry polish comes in a solid paste consistency and restores colour as well as nourishes the leather. Just apply a coating, wipe off excess, and buff with a brush to shine.
ULTRA PROTECTOR
This non-aerosol spray creates a breathable layer of protection against dirt, rain, UV rays and stains. Safe to use on any colour of leather, suede nubuck, nylon or canvas.
TOP TIP: SPRAY GENEROUSLY OVER YOUR DOCS FROM 8-10 INCHES AWAY FOR ULTIMATE PROTECTION.
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Do you stock any vegan products?
Yes, we do! We stock both vegan and non-vegan products at Dr. Martens
If you’re looking to purchase any cruelty-free products, simply head over to the search bar at the top of the page and type in ‘vegan’. This will bring up our vegan range.
Any further questions? Feel free to get in contact with our Customer Experience team below.
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How can I find out what materials an item is made from?
Generally, all material and design information can be found in or under the product description page.
Still can’t find the information? Get in touch with the Customer Experience team below and we’ll be able to help you out.
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Where can I find the product that i'm after?
It looks like you've landed on the help centre.
If you'd like to continue shopping, please click here to be redirected back to the website.
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I'm a student, how do I get a discount?
If you're a student, you can get FREE, instant access to 10% student discounts through UNiDAYS.
How does it work?Simply head to UNiDAYS, and click on 'Join Now' or 'Log In'.
For instant access to this discount, you must register and verify your student status with UNiDAYS.
What can I use the discount for?The discount can only be used for full-priced items. It cannot be used in conjunction with any other offer.
Am I eligible for UNiDAYS?
- You must be over the age of 16 years old. If you are under 16 years, you are not permitted to use the service. By using this service, you confirm that you are at least 16 years of age.
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For further information on our terms and conditions, please find it here. -
How do I know what size I am?
Need help finding the right size Docs? Use our size guide to help you determine the best fit for your feet. Our iconic original styles like the 1460 8-Eye boot tend to run a little wider, so we recommend ordering a size down.
To ensure you choose the correct size for your feet we recommend you follow the method described here.
*Please note that Dr. Martens products are by default in UK sizing.To measure your size is better if you are helped by a second person.
- Put a sheet of paper along the wall and fixed to the floor using scotch tape.
- Then you stand over the paper, you must be standing straight, wearing socks, heels and back against the wall and feet together.
- Draw the outline of both feet and draw the straight line where the silhouette is longer. Draw another line parallel to 0.5 cm from this line (and the clearance is measured).
- Finally, measure the distance from the wall to the second line you have drawn (both feet do not have to be the same length).
- This will be your reference to know your shoe size.
When you find a Dr Marten that you like, simply select your preferred size metric (US/EU/UK) and choose your size. If you are unsure of which size is right for you, here are some helpful tips:Already own a pair of Docs?
Generally sizing tends to be standard across all Docs, although sizes can vary slightly depending on the style, shape, and material of the shoe. The size of the pair that you already own is a good guide!Use product information and reviews.
Certain styles can run a size larger or smaller. We’ll include this information on the product page when we have this information available, and often, fellow shoppers will leave reviews with size information that you can use.
Shoe structure
Please find cm size conversions below:
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Product Feedback
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How can I let you know if i’m not enjoying an item?
We value your honest feedback, whether it’s good or bad. It’s the only way we can improve our products and service.
Please get in touch with the Customer Experience team below.
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How can I let you know if i’m enjoying an item?
We’re always keen on the positive feedback about our product! Feel free to hit up our social media channels to let people know you’re loving your item!
Alternatively, you can reach out to the Customer Experience team to pass on the good news!
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