Delivery

Offer: Up to 30% off selected styles. Offer is available from 5:00pm AEDT/AEST on 24th November 2020 and ends 11:59pm AEDT/AEST 29th November 2020. Offer is available online at www.DrMartens.com.au and in all open Australian and New Zealand stores.

Start shopping here.

Important to note:

• Up to 30% off selected styles only:
• Offer is available from 5:00pm AEDT/AEST on 5th November 2020 and ends 11:59pm AEDT/AEST 12th November 2020.
• Offer applies to styles found under Sale category online along with in-store equivalent.
• Prices are as marked online and in-store.
• Offer is subject to availability and while stocks last.
• Due to the high volume of demand and if website difficulties are experienced, Dr. Martens cannot guarantee the availability of stock.
• Offer cannot be used in conjunction with other offers, redeemed against prior purchases and is not available on lay-by.
• Offer is not available on the purchase of gift cards/eVouchers.
• Promotion may be extended or changed at Dr. Martens' discretion.

Please allow additional time for delivery during sale periods and public holidays as delivery times may vary.

Our Adelaide stores will be reopening on Sunday 22/11/2020 following Government directives. 

For further updates, please see the information provided by the South Australian Government here. 

All other stores are currently open with the below COVID-safe plan: 

Hygiene and social distancing measures

To help make our stores safer, we’ve introduced a COVID-safe plan to help us maintain an appropriate distance from each other while in our stores. We will review and adapt these in-store measures as the environment evolves.

Mandatory face coverings in-store (VICTORIA ONLY)
As per Victorian Government guidelines, all Victorians must wear a fitted face mask when they leave home. Please note that face shields, bandanas, scarves or loose snoods will no longer be considered a sufficient face covering. We reserve the right to refuse entry to customers who refuse to comply.

For all other states, face masks are not mandatory however they are encouraged.

Introduce a limit to the number of customers in-store at any given time

Our stores will have signage displayed with the max capacity allowed in-store at any one time. If the store has reached capacity, the number of customers will be managed using a one in, one out policy. Shopping centres may also introduce capacity limits so we strongly advise checking on their websites before heading in.

Maintain 1.5 metres apart from each other where possible

Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.

Use EFTPOS/Paywave/Tap n Go services available

We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.

Use sanitisation station upon entering the store

A team member will be at the entry door to offer hand sanitiser which all customers will be required to use before entering the store.

Regular cleaning routines throughout the entire store

We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.

Remove and put on your own footwear

Our team will still be available to assist you with any sizing questions you may have, however they will maintain 1.5-metre distance to comply with social distancing. Our stores will have disposable try on socks and gloves available for customers.

Training for team members on social distancing and additional hygiene measures

All of our team members will be required to complete a training course.

Thank you for playing your part in helping us practise social distancing. We appreciate your continued support as we work through this together.

We hope to see you in-store or online soon.

 Dr. Martens.

Purchases made from 25th November 2020 to 31st December 2020 will have 60 days to return.

To our valued customers,

As we continue to monitor the COVID-19 crisis, our greatest priority is the health and safety of our team members, customers and the wider community. We’ve been closely monitoring what’s happening locally and sticking to the guidelines provided by the New Zealand Government.

We are pleased to announce that we have opened our store with our new safety protocols in place to comply with all Government directives.

Hygiene and social distancing measures

To help make them safer, we’ve introduced several measures to help us maintain an appropriate distance from each other while in our stores. We will review and adapt these in-store measures as the environment evolves.

Introduce a limit to the number of customers in-store at any given time.

Our stores will have signage displayed with the max capacity allowed in-store at any one time. If the store has reached capacity, the number of customers will be managed using a one in, one out policy.

Maintain 2 metres apart from each other where possible

Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.

Use EFTPOS/Paywave/Tap n Go services available

We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.

Use sanitisation station upon entering the store

A team member will be at the entry door to offer hand sanitiser which all customers will be required to use before entering the store.

Regular cleaning routines throughout the entire store

We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.

Remove and put on your own footwear

Our team will still be available to assist you with any sizing questions you may have, however they will maintain 2-metre distance to comply with social distancing! We will also have disposable try on socks and gloves available.

Training for team members on social distancing and additional hygiene measures

All of our team members will be required to complete a training course.

Thank you for playing your part in helping us practise social distancing. We appreciate your continued support as we work through this together.

We hope to see you in-store soon.

Dr. Martens.

The lead up to the holiday season is one of the busiest times of the year and we want to make sure your order arrives at your doorstep on time.

Please see below for our recommended delivery time frames.

Order before 2 pm on: 

Metro: 18th December

Rural: 15th December 

If you are unsure, find out more from Australia Post here.

Please note: Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable events beyond the control of Dr. Martens.

From everyone at Dr. Martens, happy holidays and we wish you a very successful new year.

Please see below for our delivery times and shipping fees.

Just placed an order? Here's when you can expect its delivery: 

Delivery times may vary during peak sale periods. Please allow an additional 2-4 business days on top of standard delivery times.

Need help tracking your order? Click here.

If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched. 

Tracking Notification 

Your tracking number will be sent with the subject line "Your Dr Martens Order DMAU00000 update".

Your tracking email will look like this:

Tracking your order:

1. You can log in to your account and select 'Track my Order' tab
2. Click on the Tracking link in your email notification or copy the Tracking Number in your email and track online at Australia Post.
3. Checked out as a guest? Head over to our tracking portal and simply pop in your order number (it'll start with DMAU) to follow your Dr Martens order.

Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.

Only received part of your order?

We ship from multiple warehouses! You'll receive separate tracking emails and shipping times might be different.

Having difficulties? If you haven't received your order by the estimated delivery date, contact our Docs Experts below and we'll help track it down.

Please note that shipping and handling times can take anywhere between 4-7 business days, as your order could be coming from any one of our National stores*. 

Your order confirmation will be sent to the email address that was entered upon placing the order.

Once your item/s have been dispatched, you will receive your tracking details.

 *Please note that this option is only available within Australia at the moment.

Returning an item:

If you would like to return your item, please ensure that your items adhere to our Returns Policy.

Please note that a refund can only be processed in-store at this time as we are working towards solidifying a seamless refund experience. Please ensure that you bring along your proof of purchase when returning an item back in-store.

Having difficulties? Contact the Docs Experts below and we'll be able to assist you.

All online orders will be dispatched with ‘Authority to Leave’ at the time of purchase. 

By ticking the box or selecting 'yes' at the checkout page on the website, you’ve selected to have our nominated courier leave your parcel at your unattended premises in accordance with your instructions.

You agree that the parcel is deemed ‘delivered’ when left at your premises.

Although the courier will use their discretion, if they do not think it is safe to leave your parcel unattended, they will take your parcel to your local post office and will leave a card to call.  

If you have any enquiries relating to the whereabouts of your parcel, we advise that you contact Star Track directly on - 13 23 45.

Please note that Dr Martens will not be held liable for any stock loss, due to theft or negligence if an authority to leave is selected at the time of checkout, and proof of delivery has been provided from our courier.

Once an order has been placed, you cannot change the address under your account.
However, there is a small window from the time you place the order to the point it is ready to be shipped that we can try and update the address for you. Please contact our Docs Experts through Live Chat or call them on 1800 931 831 and press option 2 once prompted. They'll do their best to try and update the address for you, however, due to the nature of quick turnaround times for our orders, we cannot guarantee this.

If unable to do so, please get in contact with StarTrack on 13 23 45 and provide them with your tracking number. They will be able to update your address.

Important to note:
Any address updates done by StarTrack will add an additional business day for delivery on top of the standard delivery time.

We take pride in our fast delivery which means that most orders are packed and dispatched within a short amount of time. 

However, there is a small window from the time you place the order to the point it is ready to be shipped that we can try and cancel for you. Please contact our Docs Experts through Live Chat or call them on 1800 931 831 and press option 2 once prompted. They'll do their best to try and cancel for you, however, due to the nature of quick turnaround times for our orders, we cannot guarantee this.

Important to note: If your order has already been shipped then we are unable to make any changes. Once you receive your item(s), you can return them in accordance with our Returns Policy.

Want it now? Dr. Martens offers 1 Hour Click & Collect.

Place a Click & Collect order during store opening hours and you will receive your collection email within 1 hour. 

Please wait until you’ve received this email before heading in-store to collect.

Ts & Cs 

1 Hour Click & Collect is only available where your purchase:

• is finalised on a day on which your nominated Dr. Martens store is open for business;
• is finalised one (1) hour before your nominated Dr. Martens store closes for that day 
• is available for Click & Collect 
• is not affected by an event outside the reasonable control of Dr. Martens (including any impediment caused by the fraud analytic pre-screening process)

Please note that this is only available for Victorian customers in select areas. 

Parcel Concierge is a FREE Click & Collect service Dr. Martens is trialling in certain locations in Melbourne with Vicinity Centres.

Parcel Concierge allows our customers who are eligible for the service to order online and pick up their order from a drive-through location at the shopping centre. 

Parcel Concierge is offered by Vicinity Centres. 

Participating Store

Dr. Martens Chadstone

How it works

1. Once you place a Click & Collect order at a participating Dr. Martens store, you'll receive 2 emails - a booking confirmation email and an email stating that your order is ready to pick up. 

2. You'll be contacted via phone by our store team who will offer you the Parcel Concierge service. 

3. The team will book you an appointment with Parcel Concierge. You will receive a booking confirmation email and an SMS reminder of your appointment. This email will include directions to the Parcel Concierge location.

4. Head to the Parcel Concierge location for your appointment with your ID and confirmation email to collect your order. You'll receive an SMS message afterwards confirming your order has been picked up. 

Updating or amending your booking

If you need to make changes to your parcel concierge appointment, please contact the Vicinity Centre:

Chadstone: (03) 9567 1083

Please note that as Parcel Concierge is hosted by Vicinity Centres, the Docs Experts are unable to assist in amending bookings. 

Missed Parcel Concierge Appointments 

If you miss your Parcel Concierge appointment, Parcel Concierge will send you a form to rebook your appointment. Alternatively, you can call the Vicinity Centre to arrange.

If your order is not picked up within three days of your initial appointment, your order will be returned to the store and alternate options for you order will be offered. 

Click & Collect allows you to place an order online and pick up in your nominated store! It's as easy as that! Simply browse the website and find the products you want, then follow the steps below:

• Select your size.t
• Select 'Click & Collect' and enter your postcode & search radius and click 'Check'.
• The closest stores to you with available stock will then be displayed, select your preferred store then click 'Buy & Collect In-Store'.
• This will add the product to your cart, and you are free to browse and add other products to your cart.
• Once you are ready to complete your order, click the cart icon in the top right corner to review your cart then click 'Proceed to Checkout'
• Now complete the order by entering your personal details and payment information.

Once your order is placed, our in-store team will be notified and they'll get busy preparing your order. Once it's ready we'll send you an email** letting you know and you can come and collect at your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you).

**When you place a Click & Collect order within business hours, you will receive your collection email within 1 hour. Please wait until you have received this email before going in-store to collect.

If you need to nominate someone other than yourself to collect the order, we require prior contact with our Docs Experts. We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.

If the Click and Collect option is available, and you haven't had any luck with the postcode search for 'Click & Collect', then this item may no longer be available in the stores in your desired area.

The item will be listed as available to be purchased from any nationwide store that has the stock available, however, is outside of your radius.

You are still more than welcome to order online for the parcel to be delivered to your address.

Once you have placed an order, you will receive an email notification when it is ready to be picked up from your nominated store. We recommend checking your spam/junk mail as it can sometimes land in there.

You’ll get an email notification once your order is ready to be picked up, so be sure to keep an eye out in your inbox! We also recommend checking your spam/junk mail as it can also land in there.

When you place a Click & Collect order within business hours, you will receive your collection email within 1 hour. Please wait until you have received this email before going in-store to collect.

To help us process your order quickly in-store, please ensure you bring along the following with you:

- Order Confirmation.
- Personal ID (ie, your driving license, proof of age or passport).

 We may also request to see the credit/debit card used or speak to the cardholder.