I'm a student, how do I get a discount?
If you're a student, you can get FREE, instant access to 10% student discounts through UNiDAYS.
How does it work?
Simply head to UNiDAYS, and click on 'Join Now' or 'Log In'.
For instant access to this discount, you must register and verify your student status with UNiDAYS.
What can I use the discount for?
The discount can only be used for full-priced items. It cannot be used in conjunction with any other offer.
Am I eligible for UNiDAYS?
- You must be over the age of 16 years old. If you are under 16 years, you are not permitted to use the service. By using this service, you confirm that you are at least 16 years of age.
READ FULL ARTICLE
For further information on our terms and conditions, please find it here.
I checked out as a guest?
If you check out as a guest before creating an account with us, then, unfortunately, your order won't be associated with your account. We recommend creating an account before placing an order if you haven't already done so.
You will, however, still receive an order confirmation as well as tracking information so you keep up to date with the status of your order.READ FULL ARTICLE
Gift Card - Terms & Conditions
Gift Cards sold in-store, expire 3 years from the date of issue and are redeemable at any Dr. Martens store in Australia. We do not currently sell Gift Cards online, however, they can be purchased in-store.*
*These cards cannot be replaced if lost or stolen. No refunds, store credits or cash will be provided for unused balances. Remaining balances on the card will only be available before the expiry date. Once the expiry date is reached, all remaining balances become unavailable.READ FULL ARTICLE
Please note: Gift cards purchased in Australia may only be redeemed in Australia.
What is ShopBack?
ShopBack is a cashback reward program that allows you to earn cashback when you shop online through them. Each time you make a transaction, you get a percentage of your money back.
ShopBack redemptions may take up to 48 hours to redeem with a claim time up to 75 days.READ FULL ARTICLE
Do Dr. Martens price match?
Unfortunately, we can not price match between our online store and in-store locations.
We also do not offer price matches between other stores and/or companies.READ FULL ARTICLE
WHAT DO I NEED TO USE AFTERPAY ONLINE?
Simply register for an Afterpay account and enter your personal details. Once you're in our checkout, be sure to select Afterpay as your payment method and follow the prompts!
WHAT IS THE MINIMUM ORDER VALUE?
There is no minimum order value!
IS THERE A MAXIMUM ORDER VALUE?
Maximum order value $800 AUD.
HOW MANY ORDERS CAN I HAVE ON THE GO AT ANY ONE TIME WITH AFTERPAY?
You can have up to 3 orders at any one time with Afterpay, with a combined value of up to $800 AUD.
I WANT TO RETURN AN ORDER I PAID FOR WITH AFTERPAY. HOW DO I DO IT?
Exactly as you would have had you paid with your card! Please see our return policy.
If you have enquiries in regard to payments, declined orders, your Afterpay Account, or for further information, you can find out more on their FAQs on their website.
How does Afterpay work?
Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight.
Simply choose Afterpay as your payment method at checkout. First-time customers provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.
If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.READ FULL ARTICLE
How do I pay with AfterPay in store?
Here are our most frequently asked questions around in-store After Pay:
HOW DO I USE AFTERPAY IN-STORE?
Prior to heading in-store, we would recommend downloading the official Afterpay App! Available on iOS and Android.
Select Dr Martens in in-store retailers, select the amount of your purchase and follow the prompts to generate your in-store Afterpay barcode. Head in-store, grab your size and our team will assist from there!
HOW LONG IS THE BARCODE VALID FOR?
Your barcode will be valid for 12 hours and is applicable for single use only.
HOW MUCH CAN I SPEND IN A SINGLE TRANSACTION?
The maximum transaction value in-store is $800.00.
WHEN DO I HAVE TO MAKE MY FIRST PAYMENT?
The first instalment will be debited once your barcode has been scanned.
IF I NEED TO RETURN MY SHOES, HOW DOES THE REFUND WORK? When your refund is processed in store, AfterPay will send you an email and make the necessary adjustments to your payment schedule. For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled. Unfortunately, we are unable to facilitate exchanges, but you are welcome to repurchase on a new barcode.READ FULL ARTICLE
I am eligible for AfterPay?
Afterpay is available to all people who:
- Live in Australia;
- Are at least 18 years old;
- Are capable of entering into a legally binding contract;
- Have a valid and verifiable email address and mobile number; and
- Use an Australian credit or debit card to make the purchase. You are not required to fill out a credit application form!
You do not need to register prior to making your first Afterpay purchase.
When you are making a purchase, simply choose Afterpay as your payment method at checkout. If it’s your first time using Afterpay, you will provide payment details as usual to complete your purchase. Once your first order is approved, your Afterpay account is created.
All you need to do is visit www.afterpay.com to set up a password, and you will be able to make more purchases using Afterpay by simply entering your log in details upon checkout.
If you have inquiries in regard to payments, declined orders, your Afterpay account, or for further information, find AfterPays FAQs on their website.READ FULL ARTICLE