If you have been notified that your order has been delivered, but you're unable to locate it please:
- Check your tracking details. Your order may have been taken to your local Post Office.
- Check the surroundings of your property/mailbox. The courier may leave your order in a partially obscured spot to keep it safely away from street view.
Please note if you selected 'Authority to Leave' at the checkout the courier will not require a signature for delivery and will leave the parcel in a safe place if no one is home. Dr. Martens cannot be held liable for stolen or missing parcels. Click here for more information about Authority to Leave.
If you have any enquiries relating to the whereabouts of your parcel, contact StarTrack directly on - 13 23 45 or get in touch with our Docs Experts below.