We're sorry to hear your new Docs aren't quite right!
If you would like assistance determining which size you should purchase, our Dr. Marten Experts are available on 1800 931 831. Give them a call and press 1.
Alternatively, you can head into a store to exchange your Docs there. Be sure to have your proof of purchase or confirmation email with you. See our Store Locator for your nearest store
Please note that if you purchased via PayPal you can only exchange in store for the exact style and product. PayPal purchases cannot be returned in-store.