We’re very sorry to hear your item may have a manufacturing fault! Depending on how you purchased your item, we advise the below.
I purchased the item online at drmartens.com.au
Please submit your item for assessment via our Returns Portal HERE and choose ‘Faulty’ as your return reason. You will be prompted to provide images of the item, clearly showing the fault and product from all angles. If your item is deemed faulty, you'll be issued a full refund. Please note, we cannot facilitate exchanges online.
I purchased the item at a Dr. Martens store
Feel free to visit any of our Dr. Martens stores, along with proof of purchase or order number, and speak to a manager for an assessment. If the item is deemed faulty, the manager can help you with a refund or exchange, pending stock availability. View our store locator HERE.
I purchased the item from another retailer/stockist (not directly from Dr. Martens Australia)
Unfortunately, we will not be able to assist you with a faulty claim as we will require, for any exchange or return, an official Dr. Martens receipt. Please reach out to the retailer for a faulty claim and assessment as your details and payment history will sit safely within their system.