To our valued customers,
With the rising severity of the COVID-19 crisis, we have an update for you on how we're dealing with things at Dr. Martens.
To ensure we're doing our part in protecting our team, customers and the wider community, we've made the difficult decision to temporarily close Dr. Martens retail stores, effective from 5 pm Friday the 27th of March 2020.
We will be closely monitoring the situation & will share further updates with you as to when our retail store will re-open.
While we'll miss seeing you in-store you can still shop with us online at www.drmartens.com.au and stay in contact on Instagram @drmartensausnz.
Our Customer Experience team is also available & you can contact them below should you have any questions or concerns.
We are grateful for your loyalty and understanding as we continue to work through this together.
The team at Dr. Martens.
We understand you may have questions, we’ll do our best to answer below:
Due to restrictions in the freight network, there may be further delays to your delivery. For regular delivery updates, check out our article here.
Can I return my in-store purchase online? Are your shoes not quite right or a bit tight?
We’ve extended the return policy period for an additional 60 days, from the date of purchase. This allows a total of 90 days, from the date of purchase, to return your item(s) back to a post office or in-store when trade reopens. If we're closed for longer than intended, don't worry! When our doors reopen, we'll gladly process your return as normal.
CUSTOMER EXPERIENCE TEAM
Our Customer Experience team are still here to have a chat about all things sneakers... or if you just need a friend.
They're practising social distancing in the comfort of their PJs at home. Operating hours are from 9 am - 5 pm (AEST) Monday to Friday. Note there may be 1-3 delay in responding to your emails.
We’re all in this together.
Our number one priority is safety - for our customer, our teams and our community.