If you're having difficulty placing an order, such as receiving an error message or unable to enter your details at the checkout, please try either of the following:
- Remove the items from your cart, refresh your browser and try the purchase again.
- Clear your browsing data and cookies and refresh the page.
- Switch to another browser or device to place the order.
Important: Before re-attempting to place your order, please check your bank account and inbox to see if any funds have been deducted or if you've received a confirmation email. If so, your order has been successfully placed - our site just experienced a glitch!
If you're still experiencing difficulties or you're unsure if you've successfully placed an order, contact our Docs Experts below. Please include the following information:
- As much detail about the issue as you can
- Screenshots of error messages (if any)
- Which browser you're using
- What you've done to try to resolve it so far
Alternatively, our Docs Experts can place the order over the phone for you. You are welcome to pay with any accepted method. All payment details are kept strictly confidential and off-recording.
Call our Docs Experts on 1800 931 831 and press 1.
We are available on weekdays during business hours.