We're sorry to hear this.
If you're struggling to apply your discount, there could be a few reasons as to why it may not be working. Have you double-checked the T's & C's of the discount code? You can find the information in the body of the email that you received. You may need to hit a certain threshold in order for the code to work.
We also suggest clearing your cookies and/or switching to another browser.
Still not working? Don't stress - our Customer Experience team are here to help. Please screenshot the error message as it'll help us troubleshoot the issue and reach out to us below.