Sometimes we have an influx of customers ordering the same item which leads to stock fluctuations. It means that we, unfortunately, can't fulfil all the orders.
If you receive an email letting you know your order was oversold, this means that we were unable to fulfil your entire order or part of your order.
When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to show back in your account.
Our Terms & Conditions also cover our oversell policy under section 4. Orders, Pricing & Availability - Dr. Martens Australia reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.