Accidentally ordered the wrong size and want to exchange?
If you purchased in-store or online using credit card or Afterpay, you're welcome to head into your local Dr. Martens store and our in-store team will happily assist you with exchanging for your correct size. Double-check that your Docs meet our Returns Policy before heading into a store.
If you can't attend a store or you purchased via PayPal, we recommend returning your item online and placing an order in the correct size.* Keep in mind that Dr. Martens default to UK sizing when purchasing online.
Chatting to a Docs Expert is the easiest way to ensure you purchase the correct size. Call them on 1800 931 831 and select option 1 or chat with them here.
*Please note that orders returned online will receive a full refund only. See our Returns Policy for more information.