If you believe any purchased items may have manufacturing faults, please follow the below steps.
If the item was purchased in one of our stores;
You will need to go back in-store and have the item assessed by a store manager who will assist you further. Please ensure you bring along your proof of purchase.
Go to our store locator to find your closest store.
Alternatively, if you cannot make it to your local store, you may contact our Customer Experience team here and they will help you with the returns process. You will be asked to provide proof of purchase as well as photographs that clearly display the fault.
Please do not send the faulty product back without contacting us first.