If you checked out as a ‘guest’ when you placed the order and then made your account afterwards, then the order unfortunately wont show in your account history because you weren’t signed into this account when you paced it. But don’t stress! All info and updates for your order are sent via automated email, so you can keep an eye on it’s progress that way (be sure to check your junk/spam folder for them just in case they end up there).
Articles in this section
- Can I change or cancel my order after it's been placed?
- Can I place an order over the phone?
- The shoes I want aren't available in my size, what do I do?
- I tried to check out and the item(s) in my shopping bag disappeared. What happened?
- The item I ordered last week just went on sale!
- I placed and order and I was charged for it, but when I log into my account I cant see it, where’s my order?
- I placed an order and got 2 order confirmations, why is this?